Customer Service

Dear EZDriveMA customers,

Did you know you can complete the following transactions online?

  • Make payments towards your E-ZPass Massachusetts account
  • Pay a Pay-by-Plate invoice
  • Open a new E-ZPass Massachusetts account
  • Request additional transponders
  • Update your account information (i.e., contact information, vehicle information, and payment information)
  • Review your account activity (i.e., toll transactions)
  • Dispute a transaction

And much more!

Select Customer Services Centers Have Reopened

If you need to visit a Customer Service Center, please review the below list of open locations to make a reservation.

An appointment-only reservation system has been implemented at the Customer Service Centers. We are currently not accepting walk-in visits without a reservation. Appointment reservations can only be made online and available on a rolling basis up to 14 days in advance.

Auburn EZDriveMA Customer Service Center
  Book Appointment
27 Midstate Drive
Auburn, MA 01501
Wednesdays: 9:00 AM – 5:00 PM

East Boston EZDriveMA Customer Service Center
  Book Appointment
145 Havre Street
East Boston, MA 02128
Wednesdays: 9:00 AM – 5:00 PM
If you have questions concerning E-ZPass MA or Pay By Plate MA please contact us:

Chat with a Customer Service Representative   Chat with an agent